At Patton Security Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our security services, or interact with us.

1. Information We Collect

We may collect the following information:

Personal Information

  • Contact Details: Name, email, phone number, address
  • Business Information: Company name, job title
  • Payment Data: Credit card details (processed securely via Stripe/PayPal)
  • Security Needs: Property details, risk assessments

Automated Data

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, interactions (via cookies)
  • CCTV Footage: If you use our monitoring services (stored encrypted)

2. How We Use Your Information

We use your data to:
Provide and manage security system installations & monitoring
Process payments and send service confirmations/invoices
Respond to inquiries and offer technical support
Improve our website and services (via analytics)
Send security alerts/promotions (opt-out anytime)
Comply with legal obligations (e.g., law enforcement requests)

3. How We Share Your Information

We do not sell your data. Limited sharing occurs with:

  • Service Providers: Installers, monitoring centers, payment processors
  • Authorities: If required by law (e.g., CCTV footage for investigations)
  • Business Transfers: If we merge/sell assets (customers notified)

4. Data Security

We protect your information with:
SSL Encryption (website transactions)
Secure Storage (access-controlled servers)
Staff Training (confidentiality protocols)

5. Your Rights (Australia)

You may:

  • Access/Correct your personal data
  • Delete non-essential data (unless legally required)
  • Opt-Out of marketing emails (via unsubscribe link)
  • Complain to the OAIC (Office of the Australian Information Commissioner)

To exercise these rights, contact us.

6. Cookies & Tracking

We use cookies to:

  • Analyze website traffic (Google Analytics)
  • Remember preferences (e.g., login sessions)
  • Deliver targeted ads (Facebook Pixel)

Manage Cookies: Adjust browser settings or use our [Cookie Consent Tool].

7. Changes to This Policy

We may update this policy. Changes will be posted here with a new  date.